Refund & Cancellation Policy

1. Scope of Platform Charges

SellMyWeb charges fees exclusively for platform publishing services, listing enhancements, and marketing exposure:

• Free Tier: Basic marketplace listing at ₹0 / $0 with no charges.
• Paid Listing Plans (Starter, Growth, Scale): One-time listing fees granting extended listing duration, priority review, and deal exposure.
• Featured Listing Add-on: Promotional placement boost showcasing listings in premier shelf carousels and top search results.

2. Digital Services & General Non-Refundability

Platform listing fees, featured listing upgrades, and promotional subscriptions are digital services that are immediately provisioned upon successful payment. Because the digital exposure and system infrastructure are activated instantaneously upon transaction confirmation, listing fees are generally non-refundable once a listing is approved and published.

3. Circumstances Eligible for Refunds

We may grant a full or partial refund under the following specific circumstances:

• Technical Billing Errors: Duplicate transactions or accidental double charges resulting from network or payment gateway glitches.
• Listing Rejection: If a seller pays for a listing plan and the submitted listing is subsequently rejected by platform moderation for reasons other than fraudulent, illegal, or abusive conduct, the listing fee will be refunded in full.
• Service Outage: Prolonged failure of the platform preventing the publication or display of a paid listing for more than 7 consecutive business days.

4. Non-Refundable Circumstances

Refunds will NOT be issued under any of the following conditions:

• The seller voluntarily removes, unpublishes, or pauses their listing before the plan period expires.
• The seller sells their business off-platform or through a third-party broker prior to plan expiration.
• The listing is suspended or terminated due to fraud, deceptive financials, intellectual property infringement, or violation of our Terms of Service.
• The seller claims dissatisfaction with buyer inquiries, offer amounts, or market demand.

5. Payment Gateway Processing Times

Refunds are processed back to the original payment method used during checkout:

• Razorpay (INR / UPI / Cards / Net Banking): Once initiated by our team, refunds typically credit to the customer's bank account or UPI handle within 5 to 7 business days, subject to bank processing cycles.
• PayPal (USD / Global Cards): Refund credits usually appear in the user's PayPal account balance within 1 to 2 business days; card refunds may require 3 to 5 business days depending on the card issuer.

6. How to Request a Refund

To request a refund under the eligible conditions outlined above, please submit a written request: